Support
Carbetic is an AI-powered tool that estimates net carbs in your meals. We're here to help if anything isn't working as expected.
Whether you've found a bug, have a question about how a feature works, need help with your subscription, or simply want to share feedback, we'd love to hear from you. Your input helps us make Carbetic better for everyone.
Common Questions
The carb estimate seems off. What should I do?
Carbetic uses AI to analyze your meal, and results may vary depending on photo quality, lighting, and portion visibility. Try taking photos from multiple angles using the 3D scan feature for the most accurate results. If you notice a consistent issue, let us know and we'll look into it.
Can I use Carbetic without the camera?
Yes! You can describe your meal using voice or text input, or paste a recipe link. The camera is just one of several input methods.
How do I manage my subscription?
Subscriptions are managed through your Apple ID. Go to Settings > Your Name > Subscriptions on your iPhone to view, change, or cancel your plan.
Is my data safe?
Yes. All data is transmitted using SSL/TLS encryption, and we use Google Gemini's paid enterprise tier, which means your images and data are never used to train AI models. See our Privacy Policy for full details.
What iOS version do I need?
Carbetic requires an iPhone running iOS 17.6 or later.