Pause your profile, leave or delete
Taking a break is different from leaving for good. Choose the option that fits you.
In short
- Pause: your profile leaves the search and your chats continue.
- Leave network: your profiles are hidden and your chats close. Your account stays.
- Delete profile and account: your T1D Babysitting data is deleted.
Your options at a glance
| Option | Profiles | Chats | Account and ID check |
|---|---|---|---|
| Pause a profile | That profile leaves the search | Continue | Stay |
| Leave network | All hidden | Closed, both of you can still read them | Stay, with your favourites |
| Delete profile and account | Deleted | The others keep them and see you as “Former member” | Deleted |
Pause a profile
- Open Profile, then Visibility.
- Turn off “Show my sitter profile” or “Show my family profile”. Each profile is paused on its own.
- To come back, turn it on again.
A paused profile isn't shown in search, and no one can start a new conversation with you there. Chats you already have continue, and those people can still see your profile.
While your sitter profile is paused, you can still see family profiles. To start a new conversation with a family, turn your sitter profile back on.
Leave the network
In Profile, Account, tap “Leave network”. Your profiles are hidden and your chats close. Both of you can still read them, and no one can start a new conversation with you.
Your account, your ID check and your favourites stay. You can come back at any time by showing your profiles again.
Delete your network account
In Profile, Account, tap “Delete profile and account”. Read what is deleted, tap “Delete”, then confirm with Apple, Google or the sign-in link we email you. This shows us that it's really you.
We delete your profiles and photos, your address data, your favourites and blocks, reviews about you, your ID check result and the link to your Apple, Google or email sign-in. Photos you sent in chats are deleted too.
The people you chatted with keep your text messages, shown as “Former member” without your name or photo. Reviews you wrote stay, shown as “A family” or “A sitter” with the month they were written. Your carb data in the Carbetic app stays on your phone, and Carbetic on your other devices continues without an account.
Delete your carb-counting data too
Deleting your network account doesn't touch your carb-counting data. To delete it, open the carb counter's settings in the Carbetic app (the gear on the home screen), then General, Data & Privacy, “Delete my data”. This deletes your scan history on this phone and asks us to delete the Carbetic data we store for you. Shop orders are kept as long as the law requires.
Your plan keeps running
Deleting doesn't cancel a Carbetic plan. Cancel it where you bought it: on iPhone in Settings under your name and Subscriptions, on Android in Google Play under Payments and subscriptions. Before you delete, the app shows you a “Manage subscription” link.
All steps, also for deleting without the app, are on the page Delete your account and data.
Still need help?
Write to safety@carbetic.app. A person reads every message. In the app you can also tap “Contact support” under Profile, Safety and help.