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Getting started

What T1D Babysitting is, how it works for families and sitters, and who can join.

• What is T1D Babysitting?A network where families of children with type 1 diabetes and babysitters who know T1D find each other, get to know each other and chat.
• How it works for familiesFrom publishing your profile to your first chat and your first meeting: the steps for families, and what each one involves.
• How it works for sittersBabysit for families of children with type 1 diabetes. It is free, from the ID check to every message.
• Two apps, one accountT1D Babysitting is in the Carbetic app and in its own app. Here is how they differ, and how one account works in both.
• Where T1D Babysitting is availableT1D Babysitting is available worldwide, except in Cuba, Iran, North Korea, Syria and Russia. See which languages we support.
• Who can joinT1D Babysitting is for people 16 and older. To take part, families must be 18 or older and sitters 16 or older with experience with diabetes. Here are the rules, including what applies to sitters aged 16 and 17.

Account & verification

Your account, the ID check, your profile, your area and who sees what.

• Create your account with Apple, Google or emailWhen you need an account, how to sign in with Apple, Google or email, and how one account works in both Carbetic apps.
• Verify your ID, step by stepHow the free ID check with Didit works, what is checked, what we keep and what is deleted.
• If your ID check doesn't workWhat each ID check message means, how to try again, how many attempts you have and how to ask a person to review the result.
• Sitters aged 16 and 17How you confirm that a parent or guardian agrees, what is different on your profile and what changes when you turn 18.
• Profile photo rulesUp to 6 photos, family photos with children, who sees your photos, how the automatic check works and what to do if a photo is refused.
• Are photos blurred?No. Nothing is blurred, on sitter or family profiles. Family profiles are visible to everyone who has published a profile.
• Edit your profileWhere to edit your family or sitter profile, what you can and can't change, the rules for texts and how changes are checked.
• Your address and approximate locationHow your address becomes an approximate area, shown as a circle on the map, what others see, the precision options and what we store.
• Who can see your profileWho sees sitter and family profiles and their photos, what is never shown, the safety log and your visibility settings.
• Pause your profile, leave or deleteThe difference between pausing a profile, leaving the network and deleting your profile and account, and how to delete your carb-counting data too.

Using the network

Search and the map, chats and photos, notifications and reviews.

• Searching and the mapHow to find sitters or families near you on the map and in the list, and what the map never shows.
• How results are orderedThe short version of how the list is ordered. Our explainer has the full rules.
• Saving favouritesKeep the profiles you like in one place, in your account.
• Starting a chatWhat you need before you can message someone. Messaging is free.
• Who pays for messagesNobody pays for the network. Messaging is free for families and sitters.
• Why can't I send my phone number?Phone numbers, email addresses and messenger links can't be sent in the chat. All chat stays in Carbetic, where reporting and blocking protect you.
• Photos in the chat, and the photo checkHow to send photos, how the automatic photo check works, and what happens to a photo that doesn't pass.
• Typing indicator and read receiptsWhat the dots and the small status under your messages mean, and how to turn read receipts off.
• Notifications, and how to turn them onWhich notifications T1D Babysitting sends, what they show, and how to turn them on if you missed the question.
• Meeting, and reviewsReviews need no meeting confirmation, only an exchange of messages.
• Writing and deleting reviewsHow to write a review, what the automatic check looks for, and how to delete your review.
• When reviews appear on a profileWhy some profiles show no reviews yet, and when reviews and the average rating become visible.

Safety

Getting to know each other safely, reporting, blocking and what to do in an emergency.

In an emergency, call your local emergency number first. Carbetic is not an emergency service. Emergency and help numbers

• Safety tips before and at the first meetingHow to get to know a sitter or a family step by step, from the first message to the first time a sitter is alone with your child.
• Checking a criminal-record certificateCarbetic does not check criminal records. How a family can ask a sitter for a certificate, for example in Austria and Germany, and how to look at it together.
• What “ID verified” means, and what it does notThe badge confirms identity only. What we checked, what we did not check, and what it means for sitters aged 16 and 17.
• Medical tasks and the family's diabetes teamCarbetic gives no medical advice. Families agree with their child's diabetes team what a sitter may do, write it down and practise it together.
• Reporting a profile, a message or a photoYou can report anything that worries you, from a profile, a conversation, a single message, a photo or a review. Reports are confidential.
• Blocking someoneBlocking works at once and in both directions. The other person is not told, and you can unblock later.
• What happens after a reportA person reviews every report, normally within 24 hours. How we protect children while we look, what we can do, and how you hear the outcome.
• Emergencies: call your local emergency numberIf a child or anyone else is in danger, call your local emergency number first, then the parents, then tell us. Emergency and help numbers, for example for Austria and Germany.
• Scams and money red flagsCarbetic never asks for money in the chat. The warning signs of a scam, and what to do if someone asks you to pay or to share details.
• Appeals: asking for a decision to be reviewedIf an automated check or our team restricted your content or account, you can ask a person to look again. How to appeal and how long it takes.

Plans & account

Carbetic plans for the 3D carb counter, cancelling and refunds, leaving or deleting, and how to reach us.

• What a plan is forNothing in T1D Babysitting costs money. A Carbetic plan is only for the 3D carb counter.
• Get a Carbetic planBuy a Carbetic plan in the Carbetic app or on carbetic.app. It unlocks the 3D carb counter in the Carbetic app. T1D Babysitting by Carbetic sells no plans.
• Already have a Carbetic plan?What your plan means for T1D Babysitting, and how to use one account in both apps.
• Free trial and introductory offersFree trials and introductory offers come with Carbetic plans in the Carbetic app. The network itself is free.
• Cancel your planCancel in the App Store or Google Play, wherever you bought the plan. Deleting the app or your account does not cancel it.
• Refunds for Carbetic plansApple and Google take the payment, so they handle refunds. How to ask for one.
• Leave the network or delete your accountThe difference between pausing a profile, leaving the network, deleting your profile and account and deleting your carb-counting data, and how to do each one.
• What happens to your chats and reviewsWhat other members see when you pause, leave or delete: “Former member” chats, reviews without your name, and how long messages are kept.
• Contact and supportHow to reach a person at Carbetic about plans, your account, deleting, safety or a report, and what to include in your message.