Leave the network or delete your account

You can step back from T1D Babysitting in four ways, from a short break to deleting your data. Here is what each one does, and how.

Your four options

Pause a profile

Your profile leaves the search. Your conversations carry on. You can turn it back on at any time.

Leave network

Hides your profiles and closes your chats. No one can start a new conversation with you. Your account, your ID check and your favourites stay, and you can come back at any time.

Delete profile and account

Deletes your T1D Babysitting data and the link to your Apple, Google or email sign-in. Your carb-counting data and your plan stay.

Delete my data

Deletes your carb-counting data: your scan history on this phone, and the Carbetic data we store for you on request. It does not delete your network account.

What other members see afterwards is explained in What happens to your chats and reviews.

Before you delete

Cancel your plan first, if you have one. Deleting does not cancel it. The app reminds you and links to Manage subscription. How to cancel.
One account, both apps. Deleting affects the Carbetic app and T1D Babysitting by Carbetic.
Other devices. Carbetic on your other devices continues without an account.
Confirm it's you. You'll be asked to confirm with Apple, Google or a sign-in link we email you.
Want a copy? You can ask us for a copy of your data before you delete it.

Pause or leave

Pause: in Profile, under Visibility, turn off Show my family profile or Show my sitter profile.
Leave: in Profile, under Account, tap Leave network.

In the Carbetic app, first tap the T1D Babysitting button at the top of the home screen, then Profile. To come back, turn your profiles back on under Visibility.

Delete your network account

Open the Profile tab. In the Carbetic app, tap the T1D Babysitting button at the top of the home screen first.
Under Account, tap Delete profile and account.
Read what will be deleted and what stays, then tap Delete.
Confirm with Apple, Google or the sign-in link we email you when asked.

Delete your carb-counting data

Open the carb counter's settings in the Carbetic app: the gear on the home screen.
Go to General, Data & Privacy and tap Delete my data, then confirm.

This deletes your scan history and meal photos on this phone and asks us to delete the Carbetic data we store for you. It does not delete your network account: to delete everything, delete your profile and account first.

Shop orders are kept for as long as tax law requires.

How quickly it happens

Your profiles leave the search at once. Everything else is deleted within minutes, and at the latest within 30 days. A few records are kept for a limited time for safety and legal reasons, for example reports and purchase records. The deletion page lists each one and how long it is kept.

Without the app

Email diego@carbetic.app with the subject “Delete my account”. Write from the email address you sign in with, or include your account ID. If you used Apple's Hide My Email, tell us that relay address. Say whether we should delete only your network account or all Carbetic data. We delete your data within 30 days and confirm by email.