Carbetic: Terms of Use

Version 2.2 · Last updated and effective from: 22 October 2026

Deutsche Fassung

In short. This box helps you read the Terms. The full text below is what applies.

1. Agreement

1.1 These Terms of Use ("Terms") apply to:

We call the two apps the "Apps" and everything we offer through them and on carbetic.app the "Service".

1.2 These Terms consist of:

1.3 Other documents:

1.4 If Annex A or the shop terms say something different about their part of the Service, they apply to that part.

1.5 By using the Apps, you agree to these Terms. If you do not agree, please do not use the Apps.

2. Who we are

The Apps are provided by Diego Szekely, a sole trader trading as "Carbetic" (Einzelunternehmen, not registered in the commercial register), Rudolfgasse 1, 2380 Perchtoldsdorf, Austria ("Carbetic", "we", "us").

3. What Carbetic does

3.1 Carb counter. Carbetic is an AI-powered app that estimates the net carbohydrate content of meals and recipes. You can photograph food, scan recipes, paste recipe links, or describe food by text or voice. The app uses artificial intelligence to generate nutritional estimates, including carb counts, ingredient breakdowns, absorption times and confidence scores. All estimates are generated by AI and are approximations, not exact measurements. With Carbetic Follow you can share your carb log with people you choose.

3.2 T1D Babysitting. T1D Babysitting is an optional network in both Apps. It helps families of children with type 1 diabetes and babysitters who know the condition find each other and talk. It is not available in a few countries (Annex A, section 4.6). Carbetic is not an agency or an employer and is not part of any agreement between members. Annex A explains the details.

3.3 Shop. In some countries the Carbetic app has a shop for physical products. The shop terms apply to those purchases.

4. Who can use Carbetic

4.1 If you are under 16, you may use the carb counter in the Carbetic app only with the permission of a parent or guardian. A Google Family Link account, which a parent sets up, counts as that permission. If you are under 18, please use the Apps with the involvement of a parent or guardian, and ask a parent or guardian before you buy a plan.

4.2 T1D Babysitting starts at 16, in both Apps: people under 16 cannot take part, and the app "T1D Babysitting by Carbetic" is only for people 16 and older. Families must be 18 or older. Sitters must be 16 or older, and sitters aged 16 or 17 confirm that a parent or guardian agrees (Annex A, section 4).

5. Your account

5.1 The Apps automatically create an anonymous account for your install. You do not need a name or an email address to use the carb counter.

5.2 You can also sign in with Apple, Google or your email address. Signing in links your existing account to that sign-in, so your data stays with you. You need to sign in to use T1D Babysitting. If you sign in to both Apps with the same Apple or Google account or the same email address, you use the same Carbetic account in both.

5.3 You may not create several accounts to get around usage limits or other restrictions. You are responsible for the activity on your account. Keep your sign-in safe, and tell us if you think someone else is using your account.

5.4 Your meal history is normally stored only on your device (see the Privacy Policy). If you delete the App or lose your device, we cannot restore it.

5.5 You can delete your data and your account in the Apps at any time. carbetic.app/delete-account explains how. Deleting does not cancel a paid plan (section 6.7).

6. Plans and payments

6.1 Plans. The Apps offer a Free plan and the paid plans Standard and Unlimited. The features, daily limits and prices are shown before you buy. They may change for new purchases. For plans you already have, section 6.9 applies.

6.2 Where you buy.

6.3 One plan for both Apps. A plan bought through the App Store or Google Play, in either App, unlocks the full carb counter in both Apps for the same account. To use it in both Apps, sign in with the same Apple or Google account or the same email address. If you bought your plan in an older version of the Carbetic app, open a current version of the Carbetic app once so that we can connect your plan. A plan bought on carbetic.app unlocks the carb counter in the Carbetic app as described in your confirmation email.

6.4 No double plans. If we see that you already have an active plan, we do not offer you a second one. If you bought two plans by mistake, cancel one (section 6.7) and ask for a refund (section 6.10).

6.5 T1D Babysitting. The T1D Babysitting network is free for sitters and families, including messaging. A plan is only for the carb counter (Annex A, section 9).

6.6 Automatic renewal. Paid plans run for the period shown when you buy, for example a month or a year. They renew automatically at the end of each period at the price that applies to your plan, until you cancel.

6.7 How to cancel. You can cancel at any time. To avoid the next charge, cancel at least 24 hours before the end of the current period.

The cancellation takes effect at the end of the current period, and you keep your plan until then. Deleting an App or your account does not cancel a plan.

6.8 Free trials and introductory offers. If an offer is available, for example a free first month, it is shown clearly before you buy. At the end of the offer, the plan continues at the regular price unless you cancel before the offer ends. The same offers apply in both Apps.

6.9 Price changes. A price increase for a plan you already have applies to you only if you agree to it. For App Store and Google Play plans, Apple or Google tell you about the increase and ask for your agreement where their rules require it. For plans bought on carbetic.app, we ask you by email at least 30 days in advance. If you do not agree, your plan ends at the end of the current period.

6.10 Refunds and withdrawal.

7. Health disclaimer

7.1 Carbetic is not a medical device and does not provide medical advice, diagnosis or treatment. It has not been evaluated or approved by any authority for a medical purpose.

7.2 The carb counter gives AI-generated nutritional estimates for information only. Please:

7.3 The App does not detect food allergens. You are responsible for knowing about and avoiding foods you are allergic or sensitive to.

7.4 The nutritional content of food varies with preparation, ingredients, portion size, brand and many other factors.

7.5 T1D Babysitting has no medical function. Medical decisions about a child stay with the family and the child's diabetes team (Annex A, section 15).

7.6 In a medical emergency, call your local emergency number immediately (in the EU: 112).

8. AI accuracy

8.1 All estimates are generated by AI and may contain errors. Accuracy depends on:

8.2 The App gives a confidence score (1 to 9) with each analysis. Lower scores mean less certainty. Estimates can be incomplete or wrong. Check whether an estimate is reasonable before you rely on it.

9. Your content

9.1 "Your content" means anything you submit through the Apps, for example photos, voice recordings, text, links, profiles, messages and reviews.

9.2 You keep ownership of your content. You allow us, free of charge, to use your content as far as we need to provide the Service to you, for example to analyse a meal and show you the result, or to show your shared carb log to the people you chose in Carbetic Follow. We use your meals to improve our AI only if you switch on "Help improve Carbetic" in the settings. The Privacy Policy explains this, and you can switch it off at any time.

9.3 Content you submit for analysis is sent to AI service providers for processing (see the Privacy Policy). Do not submit information that the analysis does not need, such as other people's faces or documents.

9.4 Content in T1D Babysitting is covered by Annex A, section 6.7. It is never used to train AI or for advertising.

9.5 You must have the right to submit your content, and it must not break the law or these Terms.

10. What you can't do

10.1 You agree not to:

10.2 T1D Babysitting has additional rules in Annex A, section 10, and in the Community guidelines.

11. Intellectual property

The Apps, their design, code, prompts, logos and the name "Carbetic" belong to us. We give you a limited, non-exclusive, non-transferable licence to use the Apps for your own purposes on devices you own or control, for as long as you use them under these Terms. For Apps from the App Store, Annex B also applies.

12. Third-party services

We work with carefully chosen service providers, for example for hosting, AI analysis, identity checks, push notifications and payments. The Privacy Policy lists what they process. Some services, such as the App Store, Google Play, Sign in with Apple and Google sign-in, are provided by other companies under their own terms. We are not responsible for those third-party services. This does not limit our responsibility for our own choices and conduct (section 16).

13. Privacy

13.1 We handle your data as described in our Privacy Policy at carbetic.app/privacy-policy.

13.2 EU and EEA (GDPR): you have the right to access, rectify, erase, restrict and port your data and to object to processing. Write to diego@carbetic.app to use these rights. You can also complain to a data protection authority, in Austria the Datenschutzbehörde (dsb.gv.at), or the authority where you live or work.

13.3 California (CCPA): you have the rights to know, delete, correct and opt out. We do not sell your personal information.

14. Availability and changes to the Service

14.1 We work to keep the Apps available. We cannot promise that they always work without interruption, for example during maintenance or when one of our providers has an outage.

14.2 We develop the Apps further. We may change features for valid reasons, for example new laws, security, technical developments or new features. A change does not cost you anything extra.

14.3 If a change has more than a minor negative effect on a paid plan, we tell you clearly in advance. You can then end the plan free of charge within 30 days of our notice or of the change, whichever is later. For plans bought on carbetic.app, we refund the price for the unused time. For App Store and Google Play plans, we help you get that refund from the store.

14.4 Section 16 still applies.

15. Warranty

If you are a consumer, the statutory warranty rights apply to the Service, including paid plans. Estimates are approximations by nature (sections 7 and 8), so an estimate that differs from the real value does not by itself mean that the Service is faulty.

16. Liability

16.1 We are liable without limit:

16.2 For other damage that we cause through slight negligence, we are not liable, unless the law does not allow this to be excluded.

16.3 Carbetic gives estimates and information. Decisions about your diet, your insulin and your health are made by you and your diabetes team (section 7). This describes the Service. It does not limit section 16.1.

16.4 Annex A, section 16, describes our role in T1D Babysitting.

16.5 Your statutory rights as a consumer remain unaffected.

17. Your responsibility

If you culpably break these Terms, you are liable for the resulting damage under the statutory rules.

18. Ending the agreement

18.1 You can stop using the Apps at any time. Uninstall them, delete your data if you want to (section 5.5), and cancel your plan (section 6.7).

18.2 We can suspend or end your use of the Service, or of parts of it, for an important reason, especially a serious or repeated breach of these Terms, a legal requirement, or a risk to the security of the Service or to other users. Where the situation allows it, we first ask you to stop the breach. We tell you the reason, unless the law does not allow it. T1D Babysitting has its own moderation rules (Annex A, section 13).

18.3 If we stop offering the Service or a paid feature, we tell you at least 30 days in advance. If you paid in advance for time after that date, you get the price for that time back. For plans bought on carbetic.app, we refund you. For App Store and Google Play plans, we help you get the refund from the store.

18.4 Sections that by their nature should continue after the end, for example sections 15 to 17 and 20 to 23, remain in effect.

19. Changes to these Terms

19.1 We may change these Terms for valid reasons, for example new laws, court decisions, new features or security needs.

19.2 We tell you about changes in the Apps, and also by email where we have your address, at least 30 days before they take effect. We show you what changes.

19.3 Changes that affect your rights or obligations apply to you only once you accept them in the App. We never treat silence or simply continuing to use the Apps as acceptance. Until you accept, the previous Terms continue to apply to you. If you do not want to accept, you can stop using the Apps and cancel your plan at any time.

19.4 We can make changes that only benefit you, or that do not affect your rights, for example new contact details or corrected typing errors, without your acceptance. We tell you about them.

19.5 Changes that the law requires at short notice can take effect sooner. We tell you why.

19.6 Annex A has its own notice periods for T1D Babysitting, including 15 days for self-employed sitters (Appendix A1).

20. Complaints and dispute resolution

20.1 If you have a complaint, please write to us first at diego@carbetic.app, or for T1D Babysitting at safety@carbetic.app. We try to find a solution quickly. This is optional and does not affect your right to go to court.

20.2 If we cannot solve a complaint together, consumers can turn to the Internet Ombudsstelle (ombudsstelle.at), a recognised consumer dispute resolution body in Austria. Its procedure is free of charge for consumers. We are willing to take part in it.

21. Governing law and courts

21.1 These Terms are governed by Austrian law, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. If you are a consumer, you keep the protection of the mandatory consumer laws of the country where you usually live.

21.2 If you are a consumer, you can sue us in Austria or in the country where you live, and we can sue you only in the country where you live. For businesses, the court with subject-matter jurisdiction for 2380 Perchtoldsdorf, Austria, has jurisdiction.

21.3 We do not use arbitration. Disputes go to the ordinary courts.

22. Language

These Terms exist in German and English. Both versions have the same content. If they differ, the version that is more favourable to you applies.

23. General

24. Contact

Carbetic, Diego Szekely
Rudolfgasse 1, 2380 Perchtoldsdorf, Austria
Email: diego@carbetic.app
Website: carbetic.app · Imprint: carbetic.app/impressum

T1D Babysitting: safety@carbetic.app (members, reports and child safety), legal@carbetic.app (authorities).

Annex A: T1D Babysitting Network Terms

Version network-terms 2.0 · Part of the Carbetic Terms of Use. Shown in both Apps and published on its own at carbetic.app/babysitter/network-terms. You accept these network terms actively in the app when you create a profile.

In short. This box helps you read the network terms. The full text below is what applies.

1. Who we are and how to reach us

1.1 The network is run by Diego Szekely, a sole trader trading as "Carbetic", Rudolfgasse 1, 2380 Perchtoldsdorf, Austria ("Carbetic", "we", "us"). Our full imprint is at carbetic.app/impressum and in the app under Profile, Legal.

1.2 Contact point for members and everyone else (Digital Services Act, Art. 12): use "Contact us" in the Safety Center in either App, or email safety@carbetic.app. You can write to us in German or English. A person reads and answers every message. We do not rely only on automated answers.

1.3 Contact point for authorities (Digital Services Act, Art. 11): legal@carbetic.app, in German or English.

1.4 You can report content or members to us at any time (section 12). People who are not members can report by email to safety@carbetic.app.

2. What these network terms cover and how you accept them

2.1 These network terms apply to the T1D Babysitting network ("the network"). The network is one service with one shared account, whether you use it:

2.2 The following documents belong to these network terms:

If these network terms and the Carbetic Terms of Use say different things about the network, these network terms apply.

2.3 You can look around the network without an account and without accepting these network terms. The Carbetic Terms of Use apply to that use, and the rules in section 10 apply to everyone.

2.4 When you create a profile, as a family or as a sitter, you must accept these network terms and the Community Guidelines actively by ticking "I agree". Without this, no profile is saved. We record which version you accepted and when. When a new version applies, the app asks you to accept it again (section 18.1).

2.5 These network terms are written in plain language on purpose, because members can be as young as 16. If something is unclear, ask us (section 1.2).

3. What the network is, and what it is not

3.1 What it is. The network is a directory with a map, a list and profiles, plus a private chat. It helps families of children with T1D and people with T1D experience find each other and talk.

3.2 What Carbetic does not do. Carbetic:

3.3 What Carbetic checks. We check the identity of every member who sends messages or writes reviews (section 5). We do not check backgrounds, criminal records, qualifications, references, health, experience with T1D, or anything else a member writes. What "ID verified" means explains this in detail.

3.4 Agreements between members. If a family and a sitter agree on babysitting, they make that agreement directly with each other, outside Carbetic. No contract for babysitting is concluded with Carbetic or through Carbetic, and the network has no booking or payment function. Times, pay, tasks, insurance, tax and social security are up to them. In most countries the family is the employer and has the duties of an employer. The Safety Center gives general information about this, for example on the Austrian Dienstleistungsscheck. It is not legal or tax advice.

3.5 At the family's home. The network is meant for babysitting at the family's home. Regular paid care of children in the sitter's own home may need a permit in some countries or regions (in Austria, for example, under the laws of the federal states on day parents). Members must check and follow those rules themselves.

4. Who can take part

Nobody under 16 can take part, in either app. The app "T1D Babysitting by Carbetic" is only for people 16 and older. In the Carbetic app, people under 16 can use the carb counter with a parent's permission (section 4.1 of the Terms of Use), but not the network.

4.1 Private individuals only. Only natural persons acting for themselves can take part. Agencies, companies, associations and people who act for them cannot.

4.2 Families. You must be at least 18 years old and a parent or legal guardian of the children you describe in your family profile.

4.3 Sitters. You must be at least 16 years old and have experience with diabetes. In your profile you answer the question "What experience do you have with diabetes?" and choose at least one of these:

This is your own statement. Carbetic does not check it. Do not name other people in your answer.

4.4 Sitters aged 16 and 17. If you are 16 or 17:

The rules in this section end automatically in the month after you turn 18. If our identity check provider cannot yet verify people under 18, sitters must be 18 or older until it can. The app tells you if this is the case. Until you turn 18, you and the families you babysit for must follow the laws that protect young people, for example on working hours and night rest.

4.5 Your parent's or guardian's agreement. If you are 16 or 17, the app asks you to tick one box: "My parent or guardian agrees that I babysit". Talk to your parent or legal guardian before you tick it. You can publish your sitter profile only after ticking it, and we record that you ticked it and when. Ticking it without their agreement breaks these network terms. If a parent or legal guardian tells us that they do not agree, we take your sitter profile offline and close your open conversations. This is not a penalty: it adds no strike and no ban. Once you have sorted it out with them, you can tick the box again and publish your profile again. Parents and guardians can contact us at safety@carbetic.app, also without an account.

4.6 Where you live. The network is available worldwide, except in Cuba, Iran, North Korea and Syria, where our cloud provider cannot operate. Your profile address must be the place where you live.

4.7 One person, one account. You may have only one network account. One account can hold one family profile and one sitter profile.

4.8 Who cannot take part. You may not take part if:

5. Your account, sign-in and identity check

5.1 Browsing. You can open the app and look around without an account, but to see sitters and families near you, you publish a profile (section 6.5). No identity check is needed for that, only to send messages.

5.2 Account. To publish a profile, chat or review, you create an account with Sign in with Apple, Sign in with Google or your email address (we send you a sign-in link). The account is linked to the Carbetic app ID you already have on your device. It is the same account in both Apps. Keep your Apple or Google login and your email account safe and tell us at once if you think someone else uses your account.

5.3 Identity check. You can publish a profile without an identity check. To send messages, both to start a conversation and to reply, families and sitters must pass it. Without it you can still read messages sent to you. Reviews can only be written after both people have sent messages, so everyone who writes a review has passed it too. The check is done by our service provider Didit inside the app. You photograph an identity document and take a live selfie, and the selfie is compared with the photo on the document. Because this compares your face, we ask for your explicit consent first. The Privacy Policy explains what is processed and what we keep.

5.4 Free of charge. The identity check is free for everyone. You can try up to 3 times in 30 days.

5.5 When a check fails. A check can fail, for example if the photo is unreadable, the document is expired, you are under 16 (sitters) or under 18 (families), the document is already used by another Carbetic account, or the identity belongs to a person who was removed from the network. If the check fails because you are too young, already have an account or were removed from the network, all profiles of your account stay offline until a check verifies you. This is an automated decision. The app tells you the main reason. You can ask for a person to review it by writing to safety@carbetic.app or using "Ask for a human review".

5.6 Your name and age. When you create a profile, you give your first and last name and your birth month and year, and they must be true. We use the birth month and year to check your age (section 4). Your last name is stored privately and never shown in full. Until your identity check, your profile shows your first name and the first letter of your last name, as you typed them, without "ID verified". The identity check compares your birth month and year with your document. After it, your name is shown in the same form, taken from your identity document, and your age comes from the document. You can choose any one of your verified first names. You cannot change the name yourself. Adult sitters can choose whether to show their age. The age of sitters aged 16 or 17 is always shown. Family profiles show no age.

5.7 Once is enough. You pass the identity check once. We do not ask you to repeat it later, for example when your document expires.

6. Profiles

6.1 Your responsibility. You are responsible for your profile. It must be true, up to date and about you. Fields such as device familiarity are marked "Self-declared" because Carbetic does not check them.

6.2 Health information.

6.3 Automated checks before publishing. Before a profile, a photo or a change goes live, it is checked automatically (section 13.2). If it passes, it is published at once. If it does not pass, we tell you what to change. If you change a live profile, the earlier version stays visible until the new one passes. You can ask a person to review any automated refusal.

6.4 Prices. Any hourly rate, overnight rate or budget you show is your own decision. Hourly rates and hourly budgets can be at most €30 (or a similar round amount in your currency). The rates the app suggests are general guidance based on typical local babysitting rates, not a price we set. You can enter any other amount up to the maximum. The app links to official information on minimum pay for household work where we have a verified source.

6.5 Visibility. Sitter and family profiles and their photos can be seen by everyone who has published a profile in T1D Babysitting. People without a published profile do not see them (section 6.8). You can pause each of your profiles at any time. A paused profile does not appear in search, and existing conversations continue.

6.6 Your account stays until you delete it. We do not delete your network account because you have not used it for a while. You can delete it at any time in the app.

6.7 Permission to use your content. You keep all rights to what you upload. You allow us, free of charge and for as long as your content is on the network, to store it, show it to other members as described in these network terms, adapt its format (for example resize photos) and check it as described in section 13. We do not use network content for advertising or to train AI models. This permission ends when you delete the content. It continues only for text messages you already sent (section 8.8) and for reviews you wrote (section 11).

6.8 Photos. Each profile can have up to 6 photos. Photo 1 is your profile photo, and the others are optional. Families can add family photos, and these may show children, but only children whose photos you are allowed to share, for example your own. Photos are visible to everyone who can see the profile (section 6.5). Only add photos you are allowed to share. We remove location and other hidden data from every photo, and the app has no button to download, save or share another member's photos.

6.9 Your profile and data protection. For the profiles you publish, you and Carbetic are jointly responsible under data protection law (Art. 26 GDPR). In essence, we have agreed the following:

7. Location

7.1 You enter your address so we can place your profile in the right area. We check the address and turn it into an approximate area. We never store your street or house number or exact coordinates.

7.2 Your profile is never shown as an exact point. On the map and on your profile page, it appears as a soft circle that covers an approximate area. The area is based on a grid square of about 2 km for sitters and 3 km for families. Inside that square, your position is moved by a random offset that stays the same until you change your address. You can choose a larger area (5 km) or show only your town, and the circle grows to match.

7.3 Other members see distances only in bands (for example "under 20 km"), never in exact kilometres. The map cannot zoom to street level.

7.4 Do not reveal your exact address in your profile or in messages before you have decided to meet.

8. Messages, photos and safety tools

8.1 Who can send messages.

To prevent spam, the number of new conversations you can start per day is limited.

8.2 What you can send. Text and photos. Phone numbers, email addresses and messenger links cannot be sent (section 8.6). The app shows a typing indicator and read receipts. You can turn read receipts off. Then you also do not see whether others have read your messages.

8.3 Privacy of messages. Messages are encrypted in transit and when stored, but not end to end. No one at Carbetic reads your messages, and we do not analyse what they say. The only automatic check is a fixed pattern check when you send a message, which blocks phone numbers, email addresses and messenger links (section 8.6). It stores nothing. Our moderators see messages only when a participant reports them (section 12), or when the law requires it. Every such access is logged.

8.4 The automatic photo check. Before a photo in the chat is delivered, Google Cloud Vision SafeSearch checks it automatically for sexual and violent content. A photo that fails is not delivered, and only the result of the check is kept with the message. We also remove location and other hidden data from every chat photo. We can switch chat photos off for everyone at any time, for example for safety reasons.

8.5 Conversations with sitters aged 16 or 17. Reports of sexual content or harassment in a conversation with a sitter aged 16 or 17 are treated as child-safety cases. The adult's account can be hidden while a moderator looks at it (section 13.4).

8.6 No contact details in the chat. For your safety, all chat stays in Carbetic, where reporting and blocking protect you. A message that contains a phone number, an email address, or a link or handle for a messenger or social network (for example WhatsApp, Telegram, Signal, Instagram, Snapchat or Facebook) cannot be sent. The app tells you while you type, and our servers block such messages too. Dates, times, prices, postcodes and ages are not affected. Nothing about a blocked message is stored, and no one is penalised for trying. Swap phone numbers in person when you meet. If you type something that looks like a bank account or a request for payment, or words that may be abusive or sexual, the app shows you a short tip. This tip appears only on your device and does not block the message.

8.7 Safety notice. Each new conversation shows a short safety notice above the message field. It is information about how to stay safe. When you close it, we record that you closed it and which version you saw.

8.8 How long messages are kept. Messages and chat photos are deleted 24 months after they were sent, or earlier when everyone in the conversation has left the network. If you delete your network account, the photos you sent are deleted at once. The text messages you sent stay with the other person until they expire, shown as from a "Former member", without your name or photo. Content that is needed as evidence in a safety case can be kept longer, as described in the Privacy Policy (section 13.14).

8.9 Notifications. Push notifications are optional. By default they show who wrote, not what they wrote. You can turn on message previews in the settings. The chat works without notifications.

9. Costs

9.1 The network is free. Everything in the network is free for sitters and families: the profile, the identity check, starting conversations, replying and reviews. No part of the network needs a Carbetic plan.

9.2 Carbetic plans. Carbetic plans are only for the carb counter. They are the same in both Apps, with the same tiers, prices and offers, and a plan bought in either App unlocks the carb counter in both Apps for the same account. The Carbetic Terms of Use, section "Plans and payments", apply to plans.

9.3 No payments between members through Carbetic. Carbetic never handles money between members and never asks for payment in the chat.

10. Rules for everyone, and zero tolerance

10.1 Community Guidelines. You must follow the Community Guidelines. In particular, you must not:

10.2 Zero tolerance. We do not tolerate objectionable content or abusive members. If you break these rules, we remove the content and can suspend or remove your account. For serious breaches, especially anything that puts a child at risk, we remove your account immediately and permanently and stop you from joining again.

10.3 Misuse of the service. You must not:

11. Reviews

11.1 Families can review sitters and sitters can review families once both have written at least one message to each other in the chat. Reviews are from people who messaged each other on Carbetic. We don't check whether they met.

11.2 You can write one review per person. It is published at once. If you write a new review about the same person, it replaces your earlier one.

11.3 Reviews and the average rating are shown on a profile only once it has 4 or more reviews. Below that, nothing is shown.

11.4 Reviews must be honest, about your own experience, and follow the Community Guidelines. Do not include names of children, health details or contact details. Do not offer or accept anything in return for a review, and do not review someone you have not dealt with.

11.5 Reviews are checked automatically with simple fixed rules, for example for contact details, links, banned words and length, never for whether they are positive or negative. There are no public replies. You can delete your own reviews at any time. Anyone can report a review.

11.6 If you delete your network account, reviews about you are deleted, and reviews you wrote stay without your name ("A family" or "A sitter" and the month it was written).

11.7 How reviews work explains the details.

12. Reporting and blocking

12.1 Report. You can report any profile, conversation, message, chat photo and review from inside the app. Anyone, including people who are not members, can also report by email to safety@carbetic.app. To help us act, a report should contain:

Reports about child sexual abuse can be made without giving your name.

12.2 What happens next. We confirm that we received your report. A person reviews it, normally within 24 hours, carefully and objectively. We tell you the outcome and whether we used automated tools to decide. We never tell the reported member who reported them.

12.3 Block. You can block any member from their profile or the conversation. Blocking works at once and in both directions: you no longer see each other, and neither of you can send messages. You can unblock in the settings.

12.4 Emergencies. If someone is in danger, call your local emergency number first (112 in the EU; in Austria also 133 for the police and 144 for an ambulance), and then report in the app.

13. How we moderate

13.1 Principles. We do not approve profiles by hand. Automated checks run before content is public. People review reports. We act diligently, objectively and in proportion to the problem, and we explain our decisions.

13.2 Automated checks. Our automated checks in the network use no artificial intelligence. They are:

Other rules in the Community Guidelines, for example about which photos you may post or promises of medical tasks, are not checked automatically. We act on them when someone reports a breach. Automated checks can make mistakes in both directions. You can always ask a person to review an automated refusal ("Ask for a human review" or safety@carbetic.app).

13.3 Human review. Diego Szekely and one named backup moderator review reports and appeals. Our target is to decide on every report within 24 hours, every day of the week, and on appeals within 7 days.

13.4 Protective measures while we review. To protect children, we hide an account at once, until a person has reviewed the case:

Reports from visitors or from members without an ID check never hide an account on their own. They go to the top of our queue. A hidden account cannot send messages, and its profiles are not shown. We normally review these cases within 24 hours. If we find no breach, we undo everything.

13.5 What we can do. Depending on how serious the breach is, whether it was intentional, whether it happened before, and the risk to children, we can:

13.6 Strikes. A warning, a removal of content or a limit counts as 1 strike, a suspension as 2 strikes. Strikes count for 12 months. With 3 strikes, the account is suspended for 30 days, and the next breach leads to removal. For serious breaches we can skip these steps. Any breach that puts a child at risk can lead to immediate removal.

13.7 People who talked to a removed member. If we remove a member for child-safety reasons, threats, sexual misconduct or scams, we may tell the people they talked to that this member is no longer on T1D Babysitting after a safety review. We give no details. This helps them protect themselves.

13.8 Automatic limits. If an account sends an unusually high number of messages, its functions are limited automatically until the time window ends. The app explains this.

13.9 Statement of reasons. Whenever we restrict your content or account, we tell you, at the latest when the restriction starts:

We send this in the app. A note our moderators add is in German or English. We do not send statements for deceptive mass commercial content (spam).

13.10 Challenging a decision. You can ask us to review any decision by writing to safety@carbetic.app within 6 months and quoting the case reference. A person who knows the case reviews it again. You can also go to court at any time.

13.11 Misuse of reports. If someone often sends reports that turn out to be unfounded, their reports no longer trigger automatic measures. We review them like any other report.

13.12 Authorities and police. We follow orders from authorities and courts to act against illegal content or to provide information, as the law requires. If we suspect a crime that threatens someone's life or safety, we inform the police or the competent authorities (Digital Services Act, Art. 18). Where the law requires it, we disclose the data we hold, for example a verified name. We do not store street addresses.

13.13 Safety log. To investigate misuse such as stalking, we keep a log of searches, profile views and photo views in the network for 12 months. Only our moderators can see it, and only to look into a safety case. Each time they open it, that is recorded too. The Privacy Policy explains the details.

13.14 Deleting during a case. If you delete your network account while a safety case about you is open, the case continues. We keep the data we need to finish it, as the Privacy Policy explains.

14. Leaving, deleting and ending these network terms

14.1 Your choices. In the settings of either App you can:

Deleting does not cancel a plan. Cancel it in the App Store or Google Play settings. carbetic.app/delete-account explains every step.

14.2 You can end these network terms at any time by deleting your network account.

14.3 We can end these network terms:

14.4 We can pause the network, or some of its functions, for safety, legal or technical reasons. We do this only for as long as needed and tell you in the app.

15. Medical tasks and emergencies

15.1 Carbetic gives no medical advice and no care or dosing instructions. We do not train, assess or certify anyone's care or medical skills. Device familiarity and T1D experience are what a sitter says about themselves.

15.2 Families decide, together with their child's diabetes team, what a sitter may and may not do. In Austria, medical tasks such as insulin injections or blood glucose tests can be passed on to a person who is not a health professional only by a doctor, after instruction and training (section 50a of the Austrian Physicians Act, ÄrzteG). Similar rules may apply in other countries. We recommend agreeing in writing what the sitter may do and when to call the parents or emergency services.

15.3 Sitters must not offer or promise medical tasks in their profile and must not do tasks they have not been instructed and allowed to do.

15.4 In an emergency, call your local emergency number (112 in the EU). In Austria you can also call 144 (ambulance) and 133 (police).

16. Liability

16.1 What we are liable for without limit. We are liable without limit for damage we cause intentionally or through gross negligence, for death, injury or damage to health that we cause, and wherever mandatory law (for example product liability law) does not allow a limit.

16.2 Slight negligence. For other damage that we cause through slight negligence, we are not liable, unless the law does not allow this to be excluded.

16.3 Our role. The network brings people into contact. Members are responsible for what they write, do and agree. Carbetic is not responsible for the conduct of members, for whether self-declared information is true, or for what happens during babysitting arranged between members. This describes our role. It does not limit our liability for our own faults, for example if we handle a report carelessly or carry out an identity check carelessly.

16.4 Your statutory rights stay. If you are a consumer, your statutory warranty and other rights that cannot be waived remain unaffected, for example for a paid plan.

16.5 Availability. We work to keep the network available but cannot promise that it always works without interruption. Section 16.1 still applies.

17. Self-employed sitters (P2B rules)

If you offer babysitting as a self-employed person, Appendix A1 applies in addition. It sets out your rights under the EU Platform-to-Business Regulation (EU) 2019/1150.

18. Changes, law, courts and language

18.1 Changes to these network terms. We may change these network terms for good reasons, for example new laws, new functions or safety needs. We tell you about changes in the app at least 30 days before they take effect (15 days for self-employed sitters, Appendix A1). Changes that affect your rights take effect for you only when you accept them in the app. Until then everything keeps working, but before you next save a profile or start the ID check, the app asks you to accept the new version. If you do not want to accept, you can leave the network or delete your network account at any time. Changes that are needed at once to protect members or to comply with the law can take effect sooner. We tell you why.

18.2 Applicable law. Austrian law applies, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. If you are a consumer, you keep the protection of the mandatory consumer laws of the country where you usually live.

18.3 Courts. If you are a consumer, you can sue us in Austria or in the country where you live, and we can sue you only in the country where you live. For everyone else, the competent court in Austria for 2380 Perchtoldsdorf has jurisdiction.

18.4 Language. These network terms exist in German and English.

18.5 If a clause is invalid, the rest of these network terms stays valid.

18.6 Apple and Google are not parties to these network terms and are not responsible for the network.

Appendix A1: Self-employed sitters (Platform-to-Business Regulation)

This appendix applies if you offer babysitting as a self-employed person, as part of your business ("business user" under Regulation (EU) 2019/1150).

A1.1 Changes. We tell you about changes to these network terms at least 15 days before they take effect, unless a law requires a faster change, or a change is needed to deal with an unforeseen and immediate danger, such as fraud, malware, spam or a risk to children. You can end the contract before the change takes effect by deleting your network account.

A1.2 Restriction and suspension. If we restrict or suspend your profile or account, we give you a statement of reasons (section 13.9) at the latest when it takes effect.

A1.3 Ending the relationship. If we want to end our relationship with you entirely, we tell you at least 30 days in advance, with reasons. We can end it without notice if a law requires it, if you repeatedly break these network terms, or for a serious breach, especially anything that puts a child at risk. You can ask us to explain and to review the decision (section 13.10).

A1.4 Ranking. The main parameters that decide the order of results and their relative weight are described in How results are ordered. No one can pay for a better position, and we do not treat any member differently.

A1.5 Data. You can see and download the data you provide (your profile, your photos, your messages and the reviews about you) by asking us at safety@carbetic.app. Carbetic uses network data only to run and protect the network, as described in the Privacy Policy. We do not give other business users access to your data, and we do not sell data.

A1.6 No exclusivity. You are free to offer your services anywhere else, at any price.

A1.7 Complaints and mediation. As a micro-enterprise, Carbetic is not required to run an internal complaint system or name mediators under the regulation. You can still raise any complaint at safety@carbetic.app, and a person will answer.

Annex B: Apps from the App Store and Google Play

B.1 Scope. This annex applies in addition if you download an App from Apple's App Store. These Terms are an agreement between you and Carbetic only, not with Apple. Carbetic, not Apple, is solely responsible for the Apps and their content.

B.2 Licence. Your licence to use an App from the App Store is limited to Apple-branded devices that you own or control, as allowed by the Usage Rules in Apple's Media Services Terms and Conditions. Other accounts linked to yours through Family Sharing or volume purchasing may also use it.

B.3 Maintenance and support. Carbetic alone is responsible for maintenance and support of the Apps (diego@carbetic.app). Apple has no obligation to provide maintenance or support.

B.4 Warranty. Carbetic is responsible for any warranty under the law and these Terms. If an App does not conform to an applicable warranty, you can tell Apple, and Apple will refund the purchase price of the App, if there was one. To the extent the law allows, Apple has no other warranty obligation regarding the Apps. Any other claims, losses, damage or costs caused by a failure to conform to a warranty are Carbetic's responsibility, under these Terms and the law. Your statutory rights as a consumer against Carbetic remain unaffected.

B.5 Claims about the Apps. Carbetic, not Apple, is responsible for dealing with any claims by you or by third parties about the Apps or your possession or use of them, including:

B.6 Intellectual property. If a third party claims that an App, or your possession or use of it, infringes their intellectual property rights, Carbetic, not Apple, is solely responsible for investigating, defending, settling and discharging that claim.

B.7 Export rules. You confirm that you are not located in a country that is subject to a US government embargo or that the US government has designated as "terrorist supporting", and that you are not on any US government list of prohibited or restricted parties.

B.8 Who to contact. Questions, complaints or claims about the Apps go to Carbetic, Diego Szekely, Rudolfgasse 1, 2380 Perchtoldsdorf, Austria, diego@carbetic.app.

B.9 Other providers' terms. When you use the Apps, you must follow the terms of other providers that apply to you, for example those of your mobile network.

B.10 Apple as third-party beneficiary. Apple and its subsidiaries are third-party beneficiaries of these Terms. Once you accept these Terms, Apple has the right to enforce them against you as a third-party beneficiary.

B.11 Google Play. If you download an App from Google Play, the Google Play Terms of Service apply to the download and the payment. Google is not a party to these Terms and is not responsible for the Apps.

Annex C: Model withdrawal form

Only for plans bought on carbetic.app (section 6.10). Fill in and send this form only if you want to withdraw from the contract. You can also simply send us an email.

To: Diego Szekely (Carbetic), Rudolfgasse 1, 2380 Perchtoldsdorf, Austria, diego@carbetic.app